PlayKaro Privacy Policy

Last Updated: October 2025
Effective Date: Immediately upon publication
Website: https://playkaro.games

At PlayKaro, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile app, or any related services.

By accessing or registering on PlayKaro, you agree to this Privacy Policy and consent to our use of your personal data in accordance with the terms below.

1. Who We Are

PlayKaro is operated by PlayKaro Gaming Pvt. Ltd., a licensed and regulated online gaming operator under the Curacao eGaming License No. XXXXX/JAZ.
We provide real-money online casino and sports betting services for players based in India and other permitted jurisdictions.

If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: support@playkaro.games

2. Information We Collect

We collect the following categories of information to deliver and improve our services:

A. Personal Information (Provided by You)

When you sign up, deposit, or contact support, we collect:

• Full name and date of birth

• Mobile number and email address

• Residential address and country

• Payment details (UPI ID, bank account, or e-wallet info)

• Identity verification (PAN, Aadhaar, Passport, or similar KYC documents)

• Communication records with customer support

B. Technical Information (Automatically Collected)

When you visit or use PlayKaro, we automatically collect:

• IP address and geolocation

• Device type, OS, and browser version

• Session data (login times, clicks, and interactions)

• Cookies, tracking pixels, and analytics data

C. Financial Data

We collect limited transactional details (deposit, withdrawal, and payment confirmations) through our payment partners (UPI, PayTM, GPay, PhonePe, NetBanking, etc.).
PlayKaro does not store complete payment credentials like card numbers or UPI PINs.

3. How We Use Your Information

We use your data strictly for lawful and service-related purposes, including:

1. Account Creation & Verification – To confirm your identity, age (18+), and eligibility.

2. Transaction Processing – To handle deposits, withdrawals, and bonuses securely.

3. Responsible Gaming Monitoring – To detect unusual activity and promote safe play.

4. Customer Support – To provide 24/7 assistance via chat, email, or WhatsApp.

5. Marketing & Promotions – To send offers, bonuses, or updates (with your consent).

6. Fraud Prevention & Compliance – To meet regulatory requirements under Curacao eGaming and Indian AML (Anti-Money Laundering) guidelines.

7. Website & App Optimization – To improve performance and user experience.

4. Cookies and Tracking Technologies

PlayKaro uses cookies and similar tracking tools to enhance user experience.
Cookies help us:

• Remember your login preferences

• Analyze website traffic

• Show relevant promotions

You can disable cookies via your browser settings; however, doing so may affect certain functionalities of our site or app.

5. Data Sharing and Disclosure

We respect your privacy and never sell your data.
However, we may share limited information with:

• Payment Gateways – For secure processing of UPI, cards, or e-wallets

• Verification Providers – For KYC checks and fraud prevention

• Regulatory Authorities – To comply with legal or licensing obligations

• Analytics & Marketing Tools – To optimize user experience (Google Analytics, etc.)

All third-party partners are vetted and bound by strict data protection agreements.

6. Data Retention

We retain your personal and financial information only as long as necessary to:

• Fulfill the purposes mentioned above

• Comply with legal, tax, and licensing obligations

• Resolve disputes and enforce agreements

Once your account is closed and retention periods expire, your data is securely deleted or anonymized.

7. Data Protection and Security

Your safety is our priority.
We use industry-standard SSL encryption (256-bit) and secure servers to protect all transmitted and stored data.
Additional safeguards include:

• Two-Factor Authentication (2FA)

• Biometric login support on the PlayKaro App

• Restricted employee access to sensitive data

• Continuous security audits and penetration testing

8. Your Rights as a User

As a registered user, you have the right to:

• Access – Request a copy of the personal data we hold.

• Rectify – Correct inaccurate or outdated information.

• Delete – Request deletion of your data (subject to legal obligations).

• Withdraw Consent – Opt out of marketing communications anytime.

• Restrict Processing – Limit how your data is used for non-essential purposes.

To exercise any of these rights, please email support@playkaro.games with the subject line “Data Request.”

9. Responsible Gaming and Age Policy

PlayKaro promotes Responsible Gaming and strictly prohibits underage gambling.
All players must be 18 years or older to create an account or participate in real-money games.
We may request age verification documents before deposits, withdrawals, or bonus claims.

If we discover underage activity, the account will be suspended immediately.

Learn more on our Responsible Gaming Policy.

10. Marketing & Communication Preferences

You can choose whether to receive promotional messages from PlayKaro.
Simply click “Unsubscribe” in any email or adjust preferences in your account settings.

We only send marketing materials to users who have opted in voluntarily.

11. International Data Transfers

Your information may be transferred to or stored on servers located outside your country of residence, including Curacao or other jurisdictions where our partners operate.
We ensure that all such transfers comply with GDPR and equivalent data protection laws, maintaining the highest privacy standards.

12. Third-Party Links

PlayKaro may contain links to third-party sites (e.g., payment processors or affiliates).
We are not responsible for their privacy practices or content.
Please review their respective privacy policies before sharing your data.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law or company practices.
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage users to review this page regularly.

14. Contact Us

If you have questions, feedback, or complaints regarding this Privacy Policy, reach out to:

PlayKaro Data Protection Team
📧 Email: support@playkaro.games
💚 WhatsApp: https://wa.link/mahadevcricketonline
🌍 Website: https://playkaro.games

✅ Summary: Why Your Privacy Is Safe with PlayKaro